Frequently Asked Questions
HOW DO I TRACK MY ORDER?
We are just as excited as you are to receive your goodies in the mail! The best way to track your order once it's been dispatched is via Australia Post and have your tracking number handy. You will find your tracking number on the confirmation email you received when placing your order. Alternatively you can email us at firstname.lastname@example.org as we are always happy to help.
DO YOU USE ANY SULPHATES OR PARABENS?
No we do not.
Parabens are a synthetic preservative and our soaps are low in moisture so no need for preservatives.
Sulfates are synthetic detergents or foaming agents. We have no need for those in our soaps as we have a wonderful mix of natural oils and butters for a wonderful bubbly creamy lather.
DO YOU USE PALM OIL?
We are very passionate about this issue so we absolutely do not use palm oil in any of our products!
ARE THE SOAPS GOOD FOR BABIES AND KIDS?
Yes they are very good! We recommend using an unsented bar like the honey, oats and milk for little baby's. Our lavender and milk bar is lovely for the toddlers/kids as part of their bedtime routine due to the relaxing benefits of the lavender and the creamy cows milk is very nourishing and moisturising for their delicate skin.
DO YOUR SOAPS LATHER?
Yes our soaps produce a lovely creamy bubbly lather.
I HAVE SENSITIVE SKIN, CAN I USE YOUR SOAPS?
I WANT TO ORDER FOR SOMEONE ELSE, CAN I DO THIS?
Of course! Just add in a different address at checkout and we will send to the desired person. If its as a gift or you'd like anything else different, please add any information in the 'Special instructions for seller' box at checkout. We also have Gift Wrapping available for ordering that present for that special person.
IS THERE A CONTACT NUMBER I CAN CALL?
As we are a very small business, sorry we don't have a business phone. Instead email us at email@example.com and someone will get back to you asap!